1. Eligibility for Returns
a. Baldev Tech LLP ("Baldev Tech," "we," "us," or "our") offers a return policy valid for 7 days from the date of delivery.
b. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. Initiation of Return
a. To initiate a return, please contact our customer service team at [customer-service@stbmac.com] within 7 days of receiving the product. Provide your order number, details of the item to be returned, and the reason for the return.
b. Once your return request is approved, you will receive instructions on how to return the item.
3. Return Shipping
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
4. Inspection and Approval
a. Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria stated in Section 1.
b. If the return is approved, a refund or replacement will be processed based on the customer's preference.
5. Refunds
a. Refunds will be processed within 7 business days of receiving the returned item.
b. The refund will be issued to the original payment method used for the purchase.
6. Exclusions
a. Certain items are not eligible for return, including but not limited to:
i. Items that are personalized or customized.
ii. Items that are damaged due to misuse, neglect, or improper handling.
7. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately at [customer-service@stbmac.com]. Provide a description and clear photos of the damage or defect.
b. We will arrange for a replacement or issue a refund for damaged or defective items.
8. Changes to the Return Policy
a. Baldev Tech reserves the right to modify or update this return policy at any time. The latest version will be posted on the www.stbmac.com website.
9. Contact Information
If you have any questions or concerns about our return policy, please contact our customer service team at [customer-service@stbmac.com].
Effective Date: 10-Oct-2023